Monday, May 23, 2016
Evolution of Intellectual Property Law & Patents
Fight Robocalling, Spoofing, & Other Nefarious Deeds
Understanding Visual IVR
You Don’t Have to Use a SLM to Improve Customer Experience
Delivering World-Class Customer Service: Lessons From the Mouse
Dimension Data Contact Center Benchmarking Report
Town Hall Discussion: The Future of the Contact Center
New Age of Effective Voice User Experience Design
PANEL: The Changing World of Financial Service IVRs
Bringing Down the Wall Between the Digital & Voice Worlds
Solution Sessions
The Growing Role of Natural Language
AI, the Internet of Things and the CX of Tomorrow
PANEL: The Future of the Internet of Things
Voice and the Internet of Things
PANEL: Business Opportunities Enabled by the Internet of Things
Solution Sessions
PANEL: The Intelligent Assistant Landscape
Research on Voice Assistant Adoption & Attitudes
Techniques for the Multichannel Virtual Assistant Era
The Rise of Virtual Specialists
Natural Language Understanding for Virtual Personal Assistants
Solution Sessions
Challenges of Large-Scale Localization
Designing Globally: How Do You Design for a Language You Don’t Speak?
PANEL: Technology To Prevent Cyber Fraud
PANEL: Advanced Security Implementation Techniques
Best Practices for Reducing Call Center Identity Theft, Fraud, & Risk
Solution Sessions
Tuesday, May 24, 2016
Improving IVR Self-Service Using Speech Analytics
Are Mobile Apps Making IVRs Extinct?
Selecting Passphrases
Talking With Wearables
Keynote Panel: Social Impact of Conversing Robots
Interactive Text Response—IVR Done Right
Benefits of Multilayer Natural Language Processing
Combining Artificial Intelligence With Human Intelligence
PANEL: Public Sector Use Cases for Virtual Agents
Public Sector Case Studies
Lightning Session: High-Resolution Analytics
Big & Unstructured: Speech as the Next Big Data Frontier
The Ties That Bind Us: Multimodal Applications & Data
A/B Testing With User Feedback
Virtual Assistant Case Studies
Dialogue Tuning Power-Ups
PANEL: The Impact of Tuning on Containment
Keeping a Mature Natural Language Solution Business Relevant
Tools for Voice Interaction Design
Healthcare Case Studies
How Statistical Language Models Work
Recent Enhancements to an Open Source Personal Assistant
Customize Your Speech Application
Improving Recognition Accuracy
IVR Case Studies
Wednesday, May 25, 2016
Emotional Intelligence-Driven Voice User Interface Design
Challenges and Solutions of Identity & Voice
The Danger of Standards
Overview of Speech Recognition Applications to Support Air Traffic Management
Driven to Distraction? Speech Technologies in the Automobile
New Applications for Using Voice, Part 1
New Applications for Using Voice, Part 2
How the Google Wallet App Leverages NLU
Talking Toys: Technology & Outlook
The Art and Architecture of Focused Prompting
Bridging the Gap to the Sci-Fi Promise
Designing the Conversation
PANEL: The Future of Conversational User Interfaces
An Examination of Speech-Enabled Technologies in the Car
Car Makers Challenge NHTSA Driver Distraction Guidelines
Innovations in Monitoring Driver Attention
PANEL: Designing for Drivers
FIDO & You: How FIDO Standards Enhance Security & Protect Against Threats
PANEL: The Future of Speech Standards
PANEL: The AVIxD Design Guidelines
Knowing What Not to Do