Monday, April 9, 2018
Opening Keynote: Designing Customer Experiences that Matter to a New Generation of Accidental Narcissists
Keynote: Could Millennials Be Your Contact Center’s Secret Weapon?
Intro to Intelligent Assistants
Being Smart About Developing Intelligent Assistants
Keynote Lunch: From Onboarding to ‘Onbotting’: How Different Is a Bot From an Employee?
Product Managing the Launch of an Alexa Skill
New Approaches for Designing Chatbots
Solution Sessions
Advanced Natural Language Understanding With Today’s Toolkits
Beyond Ambient Voice
Keynote Lunch: From Onboarding to ‘Onbotting’: How Different Is a Bot From an Employee?
Natural Language Voice Controls for IoT Products
Power Users of Voice—Voice in the Home
Advanced User Interfaces for Smart Assistants
Solution Session
Beyond WER: How to Evaluate Speech Technologies
Keynote Lunch: From Onboarding to ‘Onbotting’: How Different Is a Bot From an Employee?
Is the Net Promoter Score Dead?
Methodology for IVR Competitive Analysis
PANEL: Voice 2.0: Unified Conversational Experiences Across Everything
How Deep Learning Has Changed Everything in the ASR Universe
Keynote Lunch: From Onboarding to ‘Onbotting’: How Different Is a Bot From an Employee?
Bringing Conversational Technology to Call Centers & IVRs
True Stories from Tuning Data
Tuesday, April 10, 2018
Patents, Speech, & Mobile Devices
Tuesday Knowledge Café
Shred the Past: How to Create New Innovative Applications
Association for Voice Interaction Design Meeting
Keynote: How Artificial Intelligence is changing the Contact Center
Training the Digital Virtual Assistant
Case Study: Transformative Power of Conversational Customer Care
Keynote Lunch - Voice & AI: Bringing Digital Transformation to the Masses
AI Listening to Understand, Not to Reply
Multidimensional Localization: Talking, Texting, & Chatting in China
Creating Humanlike Conversational UIs for Global Use
The Rise of Voice-Activated Assistants in the Workplace
Embedded Conversational AI + Avatar = Lifelike Chatbots
Keynote Lunch - Voice & AI: Bringing Digital Transformation to the Masses
The Future of Far-Field Voice Capture Lies in the Fusion of Technologies
PANEL: Innovative Applications of Speech Technology From Academia
Integrating Speech With Intelligent Services
Modeling Conversation for Chatbots
Getting Chatbots Right–Assuring Quality Customer Experience
Keynote Lunch - Voice & AI: Bringing Digital Transformation to the Masses
How Can Digital Agents Make Use of User Emotion?
PANEL: Your Mood, Your Opinion, & Your Impact
AVIxD Presents … What Makes a Customer Experience Designer
Hybrid App in Emerging Markets
How Your IVR Can Become the Virtual Assistant Your Customers Demand
Keynote Lunch - Voice & AI: Bringing Digital Transformation to the Masses
Hearing, Seeing, & Doing: Cognitive Load in Interactive Multichannel Design
Marry Visuals With Bots for Twice the Customer Experience
Speech-Driven, In-Queue Music and Messaging Slays the ‘On-Hold Problem’
Wednesday, April 11, 2018
Is It Time to Throw Our IVR in the Trash Can?
Future Speech-Enabled Applications
A Radically New Approach to Self-Service
Keynote: Humans in the Loop: NLP, Ontology, & Active Learning Applied for Text/Speech/Video
Security & Fraud Prevention Using Biometrics
Are You Protecting Your Customers? Trends in the Authentication Transformation
Case Study: How Speech Technology is transforming brick-and-mortal retail
Case Study: From Concept to Reality— Conversational Agents in the Real World
A Compass & a Life Preserver
Super-Human Augmented Reality? Yes, Please!
Deep Learning Improves Speaker Verification Accuracy & Trait Extraction
DNN Triplets Approach to Avoid Voice Biometric Spoofing