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Biographical Information
Kristie Goss-Flenord
Consultant, Human Factors
Convergys
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 Kristie is a Human Factors Consultant at Convergys. She holds a Master of Science in Computer Science from Auburn University, where she studied human centered computing under the guidance of Dr. Juan Gilbert, a prominent member of the Speech community. Kristie has worked on speech applications for numerous clients and is a co-inventor on a patent, “Method and System for Creating Natural Language Understanding Grammars”. She's been working in this industry since 2004 and has presented multiple talks at SpeechTEK conferences in the past.
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