Elaine Cascio is Vice President of Vanguard Communications Corporation, an independent consulting firm that specializes in designing and implementing strategic solutions for customer contact. 

She is an innovative thinker in customer experience and self-service with over 30 years of experience in customer contact. Elaine is a well-known author, instructor and speaker on customer experience strategy, customer intimacy through self-service and building customer relationships. She’s helped dozens of companies identify opportunities to improve the customer experience and develop innovative and cost-effective solutions for meeting customer needs at key moments of truth.

§  Board Member, Call Center Industry Advisory Council. Veterans Transportation and Community Living Initiative, ICMI Judge

§  Authors monthly Voice of the Customer column in Customer Magazine.