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Biographical Information
Casey J. Royer
Director, Digital Experience and Design
USAA
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Casey Royer leads the Digital Collaboration Solutions team within USAA’s Digital Experience and Design organization. His team innovates member experiences in the voice channel to create highly engaging and exceedingly personalized member interactions. By doing so, his team has been able to create passionate member advocacy and an extraordinary reputation in the Contact Center Industry. Casey's previous experiences include design, architecture, and management of a diverse portfolio of Contact Center and Communication Technologies. Casey has gained these experiences working in the US Air Force, the Financial, Insurance, Health Care, and Airline industries. These experiences provide Casey with a unique perspective on today’s technology and business problems."
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