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Biographical Information
Sunil Issar
Director
VOZIQ
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 Sunil Issar, PhD, is the Director of Professional Services at VOZIQ, where he works on improving business metrics and caller experience using call center and IVR analytics. He has over 20 years of experience in designing self-care solutions and optimizing business metrics for Fortune 500 companies across banking and financial services, insurance, telecom and wireless, airlines, and utility industries. He has extensive experience in core Speech and NLU technologies, and has used them in developing innovative applications like noise filtering tools for text based social media data. He has multiple US Patents and several publications.
Earlier, he was a Senior Director at Convergys, where he led the Speech Science team and delivered significant ROI for his customers. In addition, he worked on agent assisted automation and process improvements in contact centers using speech technologies. Before Convergys, he worked at IBM on productizing NLU technologies, and as a research faculty member in the Speech Group at Carnegie Mellon University. He has also worked on speech strategy at MicroStrategy supporting their strategy.com and angel.com businesses, and as a technical consultant at Avaya.
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