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The Customer Solutions Expo combines the SpeechTEK, Customer Service Experience, and CRM Evolution showcases. This central gathering place features the leading sales, marketing, customer service, and speech recognition solutions. It is the perfect opportunity to meet with C-level executives, industry pioneers, and the technology gurus who help you do your job better.
Interested in Sponsoring or Exhibiting?
Exhibit Hall Hours
Monday, Aug 18 - 5:00 p.m. - 7:00 p.m.
Tuesday, Aug 19 - 10:00 a.m. - 5:30 p.m.
Wednesday, Aug 20 - 10:00 a.m. - 1:00 p.m.
SpeechTEK 2014 Exhibitors
Platinum Sponsors
http  Cyara is the leading provider of customer experience testing software for organizations around the world. The Cyara platform allows contact centers and online channels to rapidly optimize the customer experience decrease risks of exposing customers to a poor experience. Every day, millions of flawless customer interactions are delivered by organizations utilizing the Cyara platform.
999 Main Street, Suite 100, Redwood City, CA 94063 • 415-946-8861 • www.cyara.com
http  SESTEK is the leader of speech technology market in Turkey. It has a financial power proven by Deloitte FAST 50 & 500 programs consecutively from 2008 onwards, a pioneer role in university-industry collaboration and unique patented technologies. SESTEK produces Voice Biometrics, Voice of the Customer and Customer Services Automation Solutions.
ITÜ Ayazaga Kampüsü Koru Yolu Ari-2 Teknokent Binasi A4-4 Maslak, Istanbul, Turkey • +90 (212) 286 25 45 / 147 • www.sestek.com
Gold Sponsors
http  Convergys delivers consistent, quality customer experiences in 47 languages and from more than 150 locations around the globe. We partner with our clients to improve customer loyalty, reduce costs, and generate revenue through an extensive portfolio of capabilities, including customer care, analytics, tech support, collections, home agent, and end-to-end selling. Visit convergys.com.
Booth 509
Interactions, LLC
http  For enterprise customer care organizations looking to improve their customer experience and expand their self-service capabilities, Interactions’ virtual assistant is the only truly conversational self-service solution in customer care. We put customers first by engaging them in a free form dialogue, allowing them to solve problems quicker, and with less effort.
http  IVONA Software develops award-winning Text-to-Speech technology for use in voice user interfaces on mobile devices, computers, communication systems and services. Its Text-to-Speech products have been recognized as industry leading in terms of natural voice quality, accuracy and ease of use. IVONA Software is a subsidiary of (AMZN) Amazon.com.
475 Sansome Street, 10th Floor, San Francisco, CA 94111 • 415-262-2980 • www.ivona.com
http  Nuance’s intelligent customer service solutions enable leading organizations to deliver self-service experiences that are intuitive, conversational, personalized, anticipatory and consistent across multiple channels. Using natural language understanding, speech recognition and conversational technologies, Nuance solutions simplify the way customers get what they need via IVR, mobile and Web.
One Wayside Road, Burlington, MA 01803 • 781-565-5000 • www.nuance.com
Booth 521
Speech Processing Solutions USA Inc.
http  Put Your Voice to Work! Professionals trust the outstanding reputation, quality and reliability of Philips voice solution products for now 60 years. We continually strive to innovate, develop and design superior dictation products and complete workflow solutions to support every imaginable scenario and facilitate every day work life. www.philips.com/dictation
http  VoiceTrust is a global provider of voice biometrics solutions that enable highly secure and convenient authentication. Our voice biometrics solutions are trusted by industry leaders to prevent identity theft, protect access to business and consumer applications, and deliver a more enjoyable user authentication experience.
4211 Yonge Street, Suite 222, Toronto, ON M2P 2A9, Canada • 416-901-1333 • www.voicetrust.com
Corporate Sponsor
Speech-Soft Solutions, LLC
http  Speech-Soft Solutions, LLC is a global systems integrator, providing multi-channel strategies for Contact Center, speech-enabled Interactive Voice Response (IVR), Computer Telephony Integration (CTI) solutions, and professional services using state-of-the-art technologies and industry leading business partners, to meet the needs of virtually any industry.
Exhibiting Companies
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Founded in 1990, Jacada Inc. is a veteran leader in innovating, enhancing and simplifying customer interactions across all touch points. Jacada's Visual IVR, Agent Desktop, and process optimization solutions reduce operational costs, drive customer satisfaction, and provide a complete return on investment within the first year after deployment.
5901 Peachtree Dunwoody Road, Atlanta, GA 30328 • 770-776-2310 • www.jacada.com
http  LinguaSys solves human language challenges in big data and social media for international blue-chip clients. Our natural language processing software provides real time multilingual text analysis, semantic analytics and fast, cost-effective natural language user interfaces (NLUI). One South Ocean Blvd, Suite 306, Boca Raton, FL 33432 561-755-7150 http://www.linguasys.com/ @LinguaSys
One South Ocean Blvd., Suite 306, Boca Raton, FL 33432 • 561-755-7150 • www.linguasys.com
The LumenVox suite of products is one of the most responsive and accurate collections of speech technology software on the market. Using our C/C++ API, or a standardized interface like MRCP, you can integrate speech into any application. Whether it is a telephony application such as an IVR, voice platform or call center, or you need to speech-enable another command and control program, we have the solutions you need.
Visit us: www.LumenVox.com
Booth 611
NeoSpeech, Inc.
NeoSpeech is the creator of world-class, natural-sounding, text-to-speech (TTS) software and related SDK and API. NeoSpeech provides sophisticated, natural sounding speech technologies, and development environment for the IVR, mobile, enterprise, and educations markets. NeoSpeech’s VoiceText™ TTS software is available for a broad range of embedded, desktop, and server applications. Please visit our booth and hear amazingly natrual TTS voices.
4633 Old Ironsides Drive, Suite 200, Santa Clara, CA 95054 • 408-914-2710 • www.neospeech.com
Booth 606
Openstream Inc.
Openstream, an innovative mobile solutions pioneer, provides Context-aware Multimodal Enterprise Virtual Assistant (EVA). EVA is a new way of delivering enterprise apps & content for collaboration using W3C Open Standards. EVA offers intelligent and natural interactivity and is designed to work with, and within the secure and complex world of enterprises.
Booth 612
Qatar Computing Research Institute
Qatar Computing Research Institute (QCRI) is a national research institute under Qatar Foundation, conducting world-class multidisciplinary computing research. The Arabic Language Technologies team is well recognized for its expertise in natural language processing, information retrieval, machine translation and speech recognition, providing real life close captions solution to Al Jazeera news.
Tornado Tower, 18th floor Doha, Qatar • +974 4454 2953 • qcri.com
SpeechPro is a global leader in development of cutting-edge solutions in speech recording, processing, analysis and voice biometrics. With over 20 years of experience in the industry, SpeechPro has the expertise and experience to deliver innovative solutions for law enforcement and commercial customers.
http  “Personalization turns an everyday service into an extraordinary experience.” SpeechStorm Personalized IVR helps organizations of all sizes make everyday tasks easier for customers, doubling self-service rates and improving Net Promoter Score (NPS). We also provide secure payments and mobile experience solutions for the contact centre. Find out more at www.speechstorm.com
Elmwood Exchange, 90 Lisburn Road, BT9 6AG Belfast, Northern Ireland • +44 28 9094 3100 • www.speechstorm.com
Booth 522
Versay Solutions
Versay delivers next-generation contact center solutions powered by CUE, our cloud-based real-time analytics platform. Stop by to experience CUE firsthand and learn how Versay can help you take the guesswork out of customer service. www.versay.com www.cuedashboard.com
2 N. Riverside Plaza, Suite 220, Chicago, IL 60607 • 888-869-0121 • www.versay.com
Vestec Inc. is a technology leader in the fields of Natural Language Processing and Automatic Speech Recognition, facilitating Human Machine Voice Interaction with computers, devices and consumer electronic products. Our Standards-based ASR, NLU, and TTS Engines make use of unique Artificial Intelligence technologies allowing powerful conversational speech interaction capabilities.
125 Northfield Drive West, Suite 300, Waterloo, ON N2L 6N8 • +1 (519) 885-7615 • www.vestec.com
Booth 505
Vocal Laboratories Inc.
Vocalabs specializes in providing in-depth and actionable customer feedback for building an effective customer feedback program that will measurably improve the customer experience. Using live agents, we interview customers immediately after a customer service call, retail store visit or IVR interaction. Our real-time reporting platform delivers timely and actionable feedback across your enterprise.
8421 Wayzata Blvd., Suite 260, Golden Valley, MN 55426 • 952-941-6580 • www.vocalabs.com
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Platinum Sponsors
Gold Sponsors
Corporate Sponsor
Breakfast Sponsor
Tuesday Keynote Lunch Sponsor
Tuesday Break Sponsor
Press Room Sponsor
Media Sponsors
Co-located with:
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