|
|
Biographical Information
Shawna Lanza
Lead Business Consultant
Blue Shield of California
|
|
 I have spent 20 years in the healthcare industry, 16 with Blue Shield of California in various roles from a representative, to an Operations Supervisor, trainer, with the last 6 working directly with the IVR. I've spent a great deal of time trying to find ways to improve the self service functionality in the IVR.
|
|
Platinum Sponsors
Gold Sponsors
Corporate Sponsor
Breakfast Sponsor
Tuesday Keynote Lunch Sponsor
Tuesday Break Sponsor
Press Room Sponsor
Media Sponsors
Co-located with:
|