Showcase

Pointel is one of the leading Contact Center/CRM solutions providers and systems integrators, specializing in selling and implementing end-to-end contact center solutions. Pointel specializes in implementing Genesys solutions, developing voice self-service applications and providing reusable Genesys utilities/ tools. Pointel is Genesys VAR and provides onsite/offsit Production Support in addtion to custom integration services and IT outsourcing. 

Nuance Communications, Inc. is a leading provider of voice and language solutions for businesses and consumers around the world.  Its technologies, applications and services make the user experience more compelling by transforming the way people interact with devices and systems. Every day, millions of users and thousands of businesses experience Nuance’s proven applications.  For more information, please visit www.nuance.com.

Visit our booth where we will showcase our latest product, Aculab Rapide. It is a deployment ready telephony media server, presenting a range of programmable, software-based telephony resources for the rapid application development of telecommunications solutions. Leveraging Aculab’s cloud technology, Aculab Rapide makes it easy to build automated telephony applications or add telephony features to your solutions.

GM Voices is the worldwide leader in professionally-recorded voice prompts and Voice Branding solutions for automated contact center technologies. Offering professional voice actors of all sounds and styles, GM Voices helps care-focused organizations establish a natural-sounding Voice Brand that improves the customer experience and increases successful self-service.

Interactions Corporation enables companies to more effectively interact with their customers. Our patented technology for automated voice and other interactive systems delivers an unprecedented level of understanding that engages customers in a productive, natural conversation. The company serves a growing customer roster of industry-leading brands such as Hyatt, Humana, and Best Western.

iSpeech provides human quality speech recognition and text to speech.  iSpeech Cloud has been used billions of times and is chosen worldwide for its cloud, embedded and custom speech solutions.  iSpeech’s award winning mobile app, DriveSafe.ly, has spoken over one-billion SMS and emails to over 35 million people.

Jacada solutions improve customer experiences at every touch point with the organization (website, mobile, retail store, call center and more) and reduce the organization’s operational costs by providing cutting-edge self service and visual IVR solutions as well as simplified agent desktops and process optimization products.

Experience our world-class, natural-sounding, text-to-speech (TTS) technology. NeoSpeech offers TTS technology for array of applications including: IVR telephony, embedded devices, GPS, e-Learning modules, multimedia application, alert systems and many more! Visit our booth# 511 and listen to our voices for yourself. www.neospeech.com.

SpeechPro is a global leader in development of cutting-edge solutions in speech recording, processing, analysis and voice biometrics. With over 20 years of experience in the industry, we have an expertise and experience to deliver best in the class solutions for Law Enforcement and commercial customers.

Vocalabs specializes in providing in-depth and actionable customer feedback for building an effective customer feedback program that will measurably improve the customer experience. Using live agents, we interview customers immediately after a customer service call, retail store visit or IVR interaction. Our real-time reporting platform delivers timely and meaningful feedback across your enterprise.

VoiceVault is a private voice biometric company focused exclusively on the development and deployment of voice biometric solutions in the financial and healthcare sectors. As a leading voice biometric solutions provider with millions of voiceprints enrolled and actively verifying, VoiceVault’s trusted digit and passphrase-based technology secures billions of dollars annually in money transfers.