SpeechTEK.com

Biographical Information

Michael Smith
Self Service Solution Opportunity Architect
Professional Services
Avaya

Mike Smith is a Principal Consultant with Avaya Professional Services on the Self-Service team. With over 18 years of experience in the selling, design and delivery of advanced self-service solutions. Mike has been instrumental in leading voice user interface design teams to advance the art of IVR design and to improve user centric designs. Currently, he leads the way in selling Avaya Professional Services to deliver a variety of self-service solutions to meet the growing needs of the present day contact centers. Mike holds a degree in Finance/Economics from Lipscomb University. He has previously presented at SpeechTEK.

Conference Sessions By Michael Smith III

SpeechTEK 2011

Monday, August 8, 2011

3:00 p.m. - 4:00 p.m.

A104: Improve Speech Applications Through Customer Feedback

Tuesday, August 9, 2011

3:00 p.m. - 3:45 p.m.	A204: Upgrading Your IVR
11:45 a.m. - 12:30 p.m.	A202: Integrating Social Media with Customer Service

SpeechTEK 2009

Monday, August 24 2009

3:15 p.m. - 4:00 p.m.

A105: Building Trust in Outbound Calls

Wednesday, August 26 2009

1:45 p.m. - 2:30 p.m.

B303: Challenging Contexts of Use