SpeechTEK.com

Biographical Information

Max Ball
Director
Solutions Management
Genesys Telecommunications

Max has been in the Digital Customer Service, Contact Center, and IVR world for over twenty years working at a variety of roles including Product Marketing and Management, Sales and Professional Services for a variety of companies including Edify, IBM and now Genesys. Max has been at Genesys for over eight years and serves as the company’s Director of Solutions Management responsible for their Mobile, Social, and Digital Channels solutions. Max’s background includes expertise on web based banking applications and natural language text interpretation software, he is a graduate of Stanford University

Conference Sessions By Max Ball

SpeechTEK 2013

Monday, August 19, 2013

2:15 p.m. - 3:00 p.m.

D104: WebRTC: The Move to Digital Customer Service

SpeechTEK 2012

Tuesday, August 14, 2012

10:45 a.m. - 11:30 a.m.

C201: Understanding Customer Journeys

Wednesday, August 15, 2012

11:45 a.m. - 12:30 p.m.

C302: Measuring Customer Effort