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SpeechTEK 2011
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Biographical Information
Jim Milroy
Human Factors Solutions Consultant
West Interactive Services
Jim Milroy Leads Human Factors intiatives at West in Solutions Consulting.  As an IVR evangalist, he focuses on understanding customer needs, user design,  usability testing and measurements of IVR performance for prospective and existing clients.  He has been at West for over 20 years. 
Conference Sessions By Jim Milroy
SpeechTEK 2016
Wednesday, May 25, 2016
1:45 p.m. - 2:30 p.m. D303: PANEL: The AVIxD Design Guidelines
SpeechTEK 2015
Monday, August 17, 2015
11:15 a.m. - 12:00 p.m. B102: PANEL: Designing for Your Customers
Wednesday, August 19, 2015
10:45 a.m. - 11:30 a.m. B301: Conversing With the Internet of Things
SpeechTEK 2014
Wednesday, August 20, 2014
10:45 a.m. - 11:30 a.m. B301: PANEL: Cross-Cultural Usability Testing
2:45 p.m. - 3:30 p.m. C304: Defending User Experience Against the Bottom Line
SpeechTEK 2013
Wednesday, August 21, 2013
2:45 p.m. - 3:30 p.m. A304: PANEL: Will Natural Language Deliver on Its Promises? nl
SpeechTEK 2012
Tuesday, August 14, 2012
11:45 a.m. - 12:30 p.m. B202: Understanding Multimodal Users
SpeechTEK 2011
Wednesday, August 10, 2011
10:45 a.m. - 11:45 a.m. B302: New Techniques for Usability Testing
Monday, August 8, 2011
1:45 p.m. - 2:45 p.m. B103: Conversations With Users
SpeechTEK 2010
Wednesday, August 4, 2010
10:45 a.m. - 11:30 a.m. D301: What’s Behind the Curtain? Observe a Live WOZ Test
1:45 p.m. - 2:30 p.m. B303: Breaking Barriers in Voice Interaction
SpeechTEK 2009
Tuesday, August 25 2009
1:45 p.m. - 2:30 p.m. B203: Understanding Caller Behavior
3:30 p.m. - 4:15 p.m. B204: Usability Plus
SpeechTEK 2008
Tuesday, August 19
4:15 p.m. - 5:15 p.m. B205: Driving the Conversation Forward in the Face of Errors
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