Jenni McKienzie Voice Interaction Designer SpeechUsability
Jenni is currently consulting through SpeechUsability.  Her years at Travelocity have given her a unique perspective on not just design, but working with the business to see how IVR can best help them.  She is a constant advocate for the customer.  She is also chair of the AVIxD committee documenting design guidelines.

Thursday, May 26, 2016

1:00 p.m. - 4:00 p.m.

STKU-6: Usability Reboot - This workshop has been canceled.

Wednesday, May 25, 2016

2:45 p.m. - 3:30 p.m.

C304: PANEL: Designing for Drivers

1:45 p.m. - 2:30 p.m.

D303: PANEL: The AVIxD Design Guidelines

Monday, August 17, 2015

1:15 p.m. - 2:00 p.m.

B103: PANEL: Using SLMs to Create Natural Language Experiences

Wednesday, August 19, 2015

2:45 p.m. - 3:30 p.m.

C304: PANEL: Designing Healthcare Conversations

Monday, August 18, 2014

3:15 p.m. - 4:00 p.m.

B105: PANEL: Personalization, Privacy, and the Creepy Factor

11:15 a.m. - 12:00 p.m.

C102: PANEL: The Importance of Voice in the Multichannel Experience

Wednesday, August 20, 2014

1:45 p.m. - 2:30 p.m.

B303: The Art & Science of Menu Design

Thursday, August 22, 2013

1:00 p.m. - 4:00 p.m.

STKU-8: After the Vendor Leaves (CANCELLED)

Monday, August 19, 2013

10:15 a.m. - 11:00 a.m.

B101: Do-It-Yourself Workshop: Menu Design

Wednesday, August 21, 2013

1:45 p.m. - 2:30 p.m.	B303: Do-It-Yourself Workshop: Audio Recordings
2:45 p.m. - 3:30 p.m.	B304: PANEL: The State of the Art in Voice Interaction Design

Sunday, August 12, 2012

1:30 p.m. - 4:30 p.m.

STKU-2: Introduction to Voice Interaction Design

Monday, August 13, 2012

1:15 p.m. - 2:00 p.m.

B103: PANEL: Design Guidelines

Tuesday, August 14, 2012

11:45 a.m. - 12:30 p.m.

A202: Planning for Cross-Channel Experiences

Wednesday, August 15, 2012

11:45 a.m. - 12:30 p.m.

B302: Design Challenges

Tuesday, August 9, 2011

1:45 p.m. - 2:45 p.m.

B203: What VUI Standards Are Possible?

Sunday, August 7, 2011

1:30 p.m. - 4:30 p.m.

STKU-2: Introduction to Voice Interaction Design

Monday, August 8, 2011

10:15 a.m. - 11:15 a.m.

B101: What Users Expect From Multichannel Self-Service

Thursday, August 5, 2010

9:00 a.m. - 12:00 p.m.

STKU-5: Your IVR When the Vendor Leaves

Monday, August 2, 2010

1:15 p.m. - 2:00 p.m.

D103: Using Data to Inform Design

Wednesday, August 4, 2010

2:45 p.m. - 3:45 p.m.

B304: Solve My VUI Problem!

1:45 p.m. - 2:30 p.m.

D303: 30 Ideas in 45 Minutes: Tips for Better Experiences

Thursday, August 27 2009

9:00 a.m. - 12:00 p.m.

STKU-3: Improving Grammars

Tuesday, August 25 2009

4:15 p.m. - 5:15 p.m.

B205: Improving Alphanumeric Recognition

Wednesday, August 26 2009

2:45 p.m. - 3:45 p.m.

B304: Panel: The VUI Showdown: Data for Menu Design

Thursday, August 21

9:00 a.m. - 12:00 p.m.

STKU-3: Introduction to Grammar Writing

Monday, August 18

1:15 p.m. - 2:00 p.m.	B103: Reverse–Navigation, Hands-On Session
10:15 a.m. - 11:00 a.m.	B101: What End Users Really Want

Monday, August 20

10:15 a.m. - 11:15 a.m.

B101: Whose VUI Is It, Anyway? User Versus Business Requirements

Wednesday, August 22

2:00 p.m. - 3:00 p.m.

E303: Collecting, Managing, & Analyzing User Feedback

Thursday, August 23: SpeechTEK University

1:30 p.m. - 4:30 p.m.

Enough with the Theory! Let’s Write Some Prompts!