SpeechTEK.com

Biographical Information

Helen VanScoy
Director, User Interface Design
Performance Technology Partners

Helen has over 18 years of experience in the Speech and IVR industry, with a focus on human factors and usability. A linguist by education, Helen is fully bilingual in English and Spanish, and has leveraged her knowledge of phonetics, phonology, and sociolinguistics in her designs, contributing to her understanding of human-computer interaction. Prior to joining Performance Technology Partners (PTP), she worked as a Senior User Interface Designer at Nuance (formerly ScanSoft and SpeechWorks) and in the speech group at Technology Resources Inc. (TRI), the R&D organization at SBC. Her specialty is IVR user interface design with a focus on human factors, usability, and localization of user-centered design. Helen's experience includes designing, tuning, localizing and testing automated speech recognition telephony systems, and coaching voice talent. Helen has served as the Lead UI Designer on English-only, English-Spanish bilingual, and multilingual international projects for many large-scale IVR projects and currently serves on the board of the Association for Voice Interaction Design (AVIxD).

Conference Sessions By Helen VanScoy

SpeechTEK 2016

Monday, May 23, 2016

11:15 a.m. - 12:00 p.m.

D102: Designing Globally: How Do You Design for a Language You Don’t Speak?

SpeechTEK 2015

Wednesday, August 19, 2015

2:45 p.m. - 3:30 p.m.

B304: PANEL: Escape From the Lab: Field Research for the Interface of Things

SpeechTEK 2014

Wednesday, August 20, 2014

10:45 a.m. - 11:30 a.m.