Grant Shirk is Director of Industry Solutions for Microsoft Tellme with 10 years experience designing and delivering exceptional inbound and outbound voice-based customer experiences.  At Microsoft, Grant drives programs focused on the healthcare, financial services, and travel sectors, helping clients achieve their business goals with innovative self-service solutions.  Prior to this, Grant designed voice applications for market leaders like Hewitt, Fidelity Investments, FedEx, and Domino’s Pizza.  Grant holds a Bachelor of Arts degree in History from Stanford University.