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SpeechTEK 2011
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Biographical Information
Lizanne Kaiser
Sr. Principal Business Consultant
Genesys
Dr. Kaiser is a Senior Principal Business Consultant at Genesys, specializing in Customer Experience (CX) strategy, business cases, and design for speech automation, contact center, and cross-channel interactions.  With over 15 years consulting experience, she has received 4 speech industry awards and honors, has authored over 40 publications and 50 presentations, is a charter member of the Association for Voice Interaction Design, has been an Editorial Advisor for Speech Technology Magazine, and holds a Ph.D. in Linguistics from Yale University.
Conference Sessions By Dr. Lizanne Kaiser
SpeechTEK 2013
Monday, August 19, 2013
1:15 p.m. - 2:00 p.m. A103: Customer Segmentation Strategy Based on Contact Frequency
Tuesday, August 20, 2013
1:45 p.m. - 2:30 p.m. C203: PANEL: Things We Wish Our Clients Knew
SpeechTEK 2012
Monday, August 13, 2012
2:15 p.m. - 3:00 p.m. C104: PANEL: Challenges of Cross-Channel Experiences
Tuesday, August 14, 2012
2:45 p.m. - 3:30 p.m. A204: How a Cross-Channel Strategy Affects the Call Center
SpeechTEK 2011
Monday, August 8, 2011
3:00 p.m. - 4:00 p.m. B104: The Value of User Research
10:15 a.m. - 11:15 a.m. B101: What Users Expect From Multichannel Self-Service
SpeechTEK 2010
Wednesday, August 4, 2010
2:45 p.m. - 3:45 p.m. D304: Effective User Research Techniques
10:45 a.m. - 11:30 a.m. B301: Speech Beyond the Call Center
SpeechTEK 2009
Thursday, August 27 2009
1:30 p.m. - 4:30 p.m. STKU-9: Using Stories to Gather User-based Requirements
Monday, August 24 2009
1:15 p.m. - 2:00 p.m. A103: Focusing on Customers
Tuesday, August 25 2009
4:15 p.m. - 5:15 p.m. A205: A Look Ahead
SpeechTEK 2008
Tuesday, August 19
4:15 p.m. - 5:15 p.m. A205: The VUI Backlash
1:45 p.m. - 2:30 p.m. A203: Cross-Channel User Experience
Wednesday, August 20
2:45 p.m. - 3:45 p.m. B304: The Ultimate VUI Showdown
SpeechTek 2007
Wednesday, August 22
3:15 p.m. - 4:15 p.m. B304: The Ultimate VUI Showdown
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