|
|
Biographical Information
Ashok Raj S
Senior Technical Architect
Servion Global Solutions
|
|
 An Engineering graduate with 10+ Years of domain experience has designed and implemented more than 50+ Self service applications in various verticals like Financial, Insurance, Banking, Telecom, Airlines, Manufacturing and Services Industry across 17 countries and has a credit of more than 19 implementations within USA. Experienced in translating business needs into IVR application requirements. Has expertise in leading the functional and technical design. Has an extensive work experience in implementation of multi-function, large-scale, high call volume and technically complex IVR solutions which deliver higher self service task completion rate with enhanced customer satisfaction. Has been credited for his expertise in integrating IVR with complex enterprise back end systems and other customer interaction technologies like Routing Platforms, Automatic Call Distributors, Computer Telephony Integration platforms, Speech Recognition Platforms, Customer Interaction Management Reporting Tools and Customer Relationship Management application packages. Has a proven track record of delivering high-quality solutions within budget and timeline constraints. His strength include deep knowledge of various IVR and speech recognition vendors, their offerings, strengths and weaknesses including hands-on experience with products from leading vendors such as Avaya, Nortel, Voxeo, Cisco, Genesys, InterVoice, Nuance, Microsoft, Telisma and Loquendo.
|
SpeechTEK 2011
|
Gold Sponsor
Bronze Sponsor
Monday Lunch
Sponsor
Networking
Reception Sponsor
Tuesday Lunch
Sponsor
Tuesday Breaks Sponsor
Wednesday Lunch Sponsor
Media Sponsors
|