Charlie Leadbeater describes the new phenomenon of creativity driven by social media, and explores ways in which passionate, knowledgeable consumers can generate mass creative collaboration. Before we explore the detail of voice and speech applications, this thoughtprovoking keynote will underline the importance of customer relationships, and of capitalising on communication channels with your customers.

Charlie Leadbeater is a leading authority on innovation and strategy. He has advised companies, cities and governments. He is a special adviser on Competitiveness and the New Economy to the European Commission, and is reportedly former Prime Minister Tony Blair's favourite corporate thinker. We-think, his latest book, charts the rise of mass, participative approaches to innovation.

Professor Wahlster provides an invaluable overview of research in European universities and company laboratories in the areas of speech, multimodal, and multilingual technologies, looking forward to technologies that will be available in the market place within two years. His keynote will help attendees develop plans for the types of applications they will be able to build and deploy in the future.

Professor Wahlster is the Director and CEO of the German Research Center for Artificial Intelligence and a Professor of Computer Science at Saarland University (Saarbrücken, Germany). In addition, he is the Head of the Intelligent User Interfaces Lab at DFKI. He has published more than 170 technical papers and 8 books on language technology and intelligent user interfaces.