Aurix are the leading industry specialists in the application of true phonetic speech search technology. Our solutions discover valuable intelligence by identifying words and phrases buried in audio data, helping organizations gain operational efficiencies, create competitive advantage and achieve peace of mind.

Autonomy etalk delivers enterprise solutions for multi-channel interaction analysis, real-time information assistance, contact centre performance, and compliance management. By providing integrated tools for recording, archiving, analysing, and retrieving critical interactions, Autonomy etalk helps organisations meet regulatory compliance, manage enterprise security and risk, enhance customer support, and uncover valuable business intelligence for strategic operations.

Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centers, and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness. For more information please visit www.avaya.com.

Convergys, a global leader in relationship management turns everyday interactions, across all channels and modes of communication, into a source of profit and strategic advantage.  Convergys is dedicated to equipping you with multiple options, whether contact centre speech technology or live agents ensuring the perfect combination for a proactive, knowledgeable and personalised experience for your customers.

Voice Solutions for all platforms and own VXML Voice Portal platform. Broad Enterprise, ASP and Telco customer base from all sectors and more than 400 projects in 25 European and African countries. Consulting, VUI Design, Programming, CTI, Database and Web-Integration, On-Site Setup and 24/7 Service. IVR, Contact and Service Center Solutions, Voice and Video Conferences, Interactive Voice Video Response.

Eckoh is the UK’s largest provider of hosted self-service solutions. We enable our clients to deliver exceptional self-service experiences to their customers over the phone, web or mobile. Our services help our clients reduce costs whilst improving customer satisfaction and retention. Our secure and resilient carrier-grade platform has the scalability to handle over 650,000 calls an hour and up to 8,000 calls simultaneously. By using our industry-leading technology and expertise our clients can efficiently manage their contact centre’s by replacing the more routine calls and transactions with an effective and intuitive automated self-service solution.

Excelsis delivers enterprise solutions for multi-channel self services. The solution portfolio addresses nearly every industry and consists of +50 voice portal applications, e.g call routing, customer survey, password reset, callback management, timetable information, track & trace, account balance and financial transactions, help desk automation and address data capture.

Genesys, an Alcatel-Lucent company, is the only company that focuses 100% on software to manage customer interactions over the phone, web and in e-mail. The Genesys software suite dynamically connects customers with the right resources - self-service or assisted-service - to fulfill customer requests, optimize customer care goals and efficiently use resources.

Genesys software directs more than 100 million customer interactions every day for more than 3,500 companies and government agencies in 80 countries. These companies and agencies can leverage their entire organization, from the contact center to the back office, to improve the overall customer experience. As a result, Genesys helps stop customer frustration, drive efficiency, and accelerate business innovation. For more information, go to www.genesyslab.com.

H-care was presented with a Star Performer Award during the annual SpeechTEK 2009 Conference and Exposition in New York. 

H-care is a leading developer of user-friendly platforms for multimodal, multi-channel (portals, mobile phones, ip-set top boxes, and kiosks), self-service and customer care. The Human Digital Assistant platform solves the challenge of making online customer interaction and self-service a human-like customer experience.

H-care’s product line includes Intelligent IVR, the first Voice Content and Process Management System which allows the creation and maintenance of highly-profiled Interactive Voice Response (IVR) applications based on VoiceXML.

Awarded Speech Industry ‘Market Leader’ for the past four consecutive years, Loquendo provides a complete range of speech technologies for telephony, mobile, automotive, embedded and desktop solutions – in 32 languages with 76 voices, and constantly growing.

Loquendo TTS and Loquendo ASR and Loquendo Speaker Identification and Verification empower people to interact with technology in the most natural way possible – using their voice – creating a next-generation client experience while saving businesses millions each year.

Also integrable via the Loquendo MRCP Server and VoxNauta VoiceXML, CCXML & SCXML platform, Loquendo speech technologies power millions of calls every day in the telecommunications and enterprise markets across the globe.

Loquendo TTS and ASR are also deployed in more than 20 million devices worldwide in embedded, automotive and mobile environments.

Nexidia's flexible, affordable speech analytics solutions enable contact centres to tap into the actual voice of the customer and extract the type of compelling intelligence that drives business growth - all at speeds never before imagined. Organisations can improve operational efficiency, enhance customer experience and capitalise on new business opportunities.

Customer Dynamics – creating value from chaos

NICE enables you to take charge so you can generate value for the customer, contact centre, marketing organisation and entire enterprise.   The NICE SmartCenter™ suite delivers this value by capturing both customer and business intent, analysing interactions to reveal insights, and helping you act to create impact.

Nuance is a leading provider of speech and imaging solutions for businesses and consumers around the world. Nuance provides natural language speech recognition and voice authentication technologies for the enterprise, mobile, automotive and consumer electronics areas.

Openstream is a leading provider of secure, standards based multimodal, mobile platform and applications, for Enterprises, Content Providers & Carriers worldwide that offer cost-saving and brand-loyalty-enhancing mobile applications.

Openstream's Cue-me is a W3C standards based, multi-modal mobile application development platform that provides a combination of tools and SDK to enterprise developers and ISVs to rapidly develop and deploy enterprise class multi-modal mobile applications across all popular mobile device platforms - iPhone/iPad, Blackberry, Symbian, Android, and Windows (Mobile, CE, XP, Vista). Register for Beta SDK at http://www.openstream.com/cueme

SpeechStorm provides great IVR applications for retail, telecoms and financial services inbound, outbound, touch-tone, speech recognition, SMS, video.

We'll save you money and give your customers the service they deserve. And we'll put you in "total control".

We call it next generation IVR. You can just call it SpeechStorm.

... take a look and see for yourself at www.speechstorm.com

Speech Technology Center (STC) is a global technological leader in a number of voice-based technology sectors, including: forensic examination, noise cancellation, multi-channel and hand-held digital recording, IVR-engines, biometric voice authentication and identification. With over 20 years of experience and 100 specialists' strong R&D team STC offers a wide variety of cutting-edge speech recording, processing and analysis solutions for governmental institutions and law enforcement agencies as well as commercial companies all over the world.

Verint is the leader in analytics-driven workforce optimisation software and services. Its solutions are designed to help organisations capture customer intelligence, uncover business trends, discover the root cause of employee and customer behaviour, and optimise the customer experience across contact centre, branch, and back-office operations. For more information visit www.verint.com

Voxeo is a worldwide market leader and expert in delivering IVR  and multi-channel solutions that helps enterprises reduce costs and improve customer satisfaction:

• Hosted and On-Premise IVR
• Non-Proprietary VoiceXML Application Creation Environment
• Non-Proprietary VoiceXML Application Creation Environment
• Multi-Channel Self-Service Solutions
• No Vendor Lock-in at any Solution Layer
• Speech Recognition and Synthesis Engine
• Try it for Free www.voxeo.com/free
  
  

Voxeo Europe Ltd. Berkeley Square House, 2nd floor, Berkeley Square, London W1J 6BD,UK +44 (0)20 7887 6085, sales@voxeo.com Voxeo Germany GmbH, Friedrich-Ebert-Str., 51429 Bergisch Gladbach, Germany +49 2204 845100, sales@voxeo.com

AVIOS is a non-profit speech technology professional society dedicated to informing and educating the speech community through information distribution and training opportunities and to highlighting real world applications of speech technology. AVIOS creates linkages between users, developers, and researchers toadvance speech and multimodal technology as the interface of choice. AVIOS provides opportunities for members to learn more about market and technical developments and to exchange informal communications. Through AVIOS, researchers discover what developers, marketers, and end users require in speech-automated products and services. Developers and marketers learn how to identify appropriate applications for speech technology and how to present them.

Call Centre Helper is the UK's most popular call centre magazine with over 50,000 readers. It is a free, weekly online magazine aimed at giving call centre people up-to-the-minute advice on how to make their businesses work more effectively. Separated into four distinct areas – call centre management; call centre technology; call centre life; and call centre jobs – the aim is to help readers navigate as swiftly as possible to the area that interests them most. To this end, there are lots of regular features, such as panel articles which ask people with real-life call centre experience to answer the real-life problems faced by their peers in the industry. We have also produced a number of reference guides aiming to be the main source of content on the internet for specialist call centre areas. So, for advice and tips on management, technology and working life, visit Call Centre Helper at www.callcentrehelper.com

Established in 1994 to promote the profession of call centre management, the CCMA (UK) is an independent, not for profit organisation for Call Centre Managers, Supervisors and Team Managers funded by membership subscriptions. The CCMA is run on an unpaid, voluntary basis by an elected Board of call centre professionals who give up their own time to put something back into their industry and help to support others. There are around 600 CCMA members in the UK and their mission is to contribute to the continuous professional development of call centre managers and supervisors and to assist wherever we can in sourcing high quality training courses. www.ccma.org.uk

Written by leaders, for leaders, CEO covers the evolving mission and responsibilities of the modern CEO through analysis, case studies and interviews. Published in March and September, this unique international journal addresses the most pressing business challenges where the CEO needs to lead from the front: Corporate Strategy, Finance & Investment, IT & Communications, Human Capital Management, Outsourcing and Technology.

Our goal at CRM Media is to become the preferred source for information, products, and services relevant to the CRM user marketplace. CRM Media is dedicated to providing this pertinent information in a timely manner, thereby connecting decision makers and industry providers now and in the future.

CRM magazine and destinationCRM.com's features are designed to serve leaders engaged in the development of customer-centric business initiatives and ventures. CRM magazine and destinationCRM.com are ideal for companies that have identified customer relationship management as a key strategy for creating enhanced customer value across many industries including technology, communications, finance, retail, advertising, and healthcare.

Published in association with the European Banking Federation, Future Banking provides key decision-makers at Europe’s leading financial services organisations with reliable and accurate intelligence on emerging trends and breakthrough technologies to help them make informed business decisions and deliver innovation into their processes.

GC magazine, published by Kable, is the UK’s leading monthly title covering the latest public sector ICT news, analysis, policy developments and best practice. It’s supported with GC Weekly, a regular e-newsletter containing the latest news and insight, sent every Thursday direct to your mailbox.

GC’s sister site, SmartHealthcare.com is an online news service providing authoritative coverage of health and social care informatics in the UK and beyond. It’s complimented with SmartHealthcare update, a monthly email newsletter containing the latest news, analysis and comment.

Visit www.kable.co.uk and www.smarthealthcare.com today.

Government Technology, now in its fifth year, is published monthly by Public Sector Publishing. GT's pages contain need-to-know features, news and case studies that explain the administrative and commercial issues affecting IT and computing in Central and Local Government. Regular topics include E-Government, E-Procurement, Smartcards, Open Source Software, Networking and Telecommunications. Contributors range from government ministers through to IT experts and association chairs. Government Technology also makes sure that readers are kept up-to-date with the latest conferences and exhibitions by featuring in-depth previews to the most important IT events and seminars.

ICS is the professional body for customer service. Leading customer service performance and professionalism, ICS is the authoritative voice of customer service - the catalyst for all those whose focus is on the delivery of world-class service experiences.

ICS is a membership body with a community of more than 350 organisational members - from across the private, public and third sectors - and nearly 7,000 individual members. In believing that customer service is increasingly the difference between success and failure, ICS supports organisations in raising customer service standards and individuals in achieving professional recognition.

SpeechTEK, Speech Technology magazine, and STM eWeekly, the one voice everyone hears in speech technology, are also excellent vehicles for marketing speech technology solutions. Speech Technology magazine's mission is to provide comprehensive and independent coverage of information impacting speech technologies.

Speech Technology Magazine is delivered free of charge digitally to qualified subscribers. Subscribe today!

VocalNews is the leading online news service covering speech technology and Customer relationship in France. From ASR to Voice Biometrics, VocalNews intend to inform french executives with news, analysis and best practice. It’s complimented with a monthly email newsletter, sent to more than 8K subscribers.

How is communication influenced by new technologies?

See examples about automation by speech in business

The new book "voice compass - (R)Evolution in der Kommunikation" gives a comprehensive overview of the speech and telecommunication technology markets, from basics to hardware, application management, and special themes like hosting or SaaS. This new edition has a special focus on unified communications (UC), speech technology and sub-categories like speech automation order recognition. UC - the integration of real-time communication services like instant messaging, collaboration, conference solutions and speech automation - has the potential to revolutionise business communication. With expert advice, user studies and detailed information on global speech companies, voice compass makes technology accessible to everyone.