August 13 - 15, 2012 New York Marriott Marquis

Monday	Tuesday	Wednesday
Sunrise Discussions	Customer Case Studies	Speakers
Keynotes	Register Now	SpeechTEK University

Samrat Baul Senior Director, Application Design [24]7
Samrat Baul is a Multimodal and Mulichannel Design expert with over 14 years of experience designing applications for companies like American Express, USAA, United and Avis-Budget. He spent his years at Verizon and Tellme prior to [24]7. Samrat has a Master’s degree from the Rochester Institute of Technology and a Bachelor’s degree from St. Stephen’s College, University of Delhi, India.

Monday, April 24, 2017

2:15 p.m. - 3:00 p.m.

B104: IVR to Digital Journeys—The New Landscape

Tuesday, May 24, 2016

1:45 p.m. - 2:30 p.m.

B203: The Ties That Bind Us: Multimodal Applications & Data

Sunday, August 16, 2015

1:30 p.m. - 4:30 p.m.

STKU-3: Omnichannel Design: A Hands-On Workshop

Monday, August 17, 2015

10:15 a.m. - 11:00 a.m.

A101: PANEL: Virtual Agents for All?

Tuesday, August 18, 2015

10:45 a.m. - 11:30 a.m.

C201: IVR’s Vital Role: Real-World Experience With Omnichannel Interactions

Tuesday, August 19, 2014

11:45 a.m. - 12:30 p.m.	B202: PANEL: Techniques for Sharing Context Among Channels
2:45 p.m. - 3:30 p.m.	B204: Building the Future: Omnichannel Application Design Workshop

Wednesday, August 21, 2013

10:45 a.m. - 11:30 a.m.

B301: A Problem-Solving Approach to Multimodal Multichannel Applications

Tuesday, August 14, 2012

10:45 a.m. - 11:30 a.m.

B201: Multimodal Interaction Design

2:45 p.m. - 3:30 p.m.

C204: Unified Cross-Channel Experiences

Monday, August 8, 2011

1:45 p.m. - 2:45 p.m.	B103: Conversations With Users
11:30 a.m. - 12:30 p.m.	B102: Optimizing IVRs for Users