August 13 - 15, 2012 New York Marriott Marquis

Monday	Tuesday	Wednesday
Sunrise Discussions	Customer Case Studies	Speakers
Keynotes	Register Now	SpeechTEK University

Mike Monegan Vice President Product Management Cyara

As Vice President of Product Management, Mike leads a global team that drives product strategy and definition for Cyara, the provider of the industry's leading Customer Experience Assurance Platform. He is a 25-year veteran of technology and leadership roles. Prior to Cyara, Mike was VP Applications, leading the global application design and development functions at [24]7, where he oversaw increasingly sophisticated customer service speech and web applications for a wide variety of industries. Prior to helping make [24]7 the leader in multimodal customer service applications, Mike held positions at Voxify, NeXT, Apple, Symantec, and HP. Mike holds both a BS and MS in Computer Science from MIT.

Monday, April 27, 2020

1:15 p.m. - 2:00 p.m.

C103: Virtual Customers to Drive Higher Quality in Customer Service AI Chatbots

Tuesday, April 30, 2019

4:15 p.m. - 5:00 p.m.

A205: AI-Powered Customer Experience Testing for an AI-Powered World

Tuesday, April 10, 2018

11:45 a.m. - 12:30 p.m.

C202: Getting Chatbots Right–Assuring Quality Customer Experience

Tuesday, August 20, 2013

10:45 a.m. - 11:30 a.m.

A201: PANEL: The Changing Role of Speech in a Multichannel World

Monday, August 19, 2013

10:15 a.m. - 11:00 a.m.

C101: Giving Customers a Unified Digital Experience

Tuesday, August 14, 2012

2:45 p.m. - 3:30 p.m.

D204: Multimodal and Multichannel Languages and Platforms

Tuesday, August 9, 2011

4:30 p.m. - 5:30 p.m.	C205: Speech System Architectures and Platforms
1:45 p.m. - 2:45 p.m.	C203: Call Center Knowledge Management and Automated Help

Wednesday, August 10, 2011

9:00 a.m. - 10:00 a.m.

A301: Selecting a Voice for Your Speech Application

Monday, August 2, 2010

4:15 p.m. - 5:00 p.m.

B106: Measuring the Customer Experience

Wednesday, August 4, 2010

2:45 p.m. - 3:45 p.m.

E304: Making VoiceXML Applications Portable