August 13 - 15, 2012 New York Marriott Marquis

Monday	Tuesday	Wednesday
Sunrise Discussions	Customer Case Studies	Speakers
Keynotes	Register Now	SpeechTEK University

Kristie Goss-Flenord Consultant, Human Factors Convergys

Kristie is a Human Factors Consultant at Convergys.  She holds a Master of Science in Computer Science from Auburn University, where she studied human centered computing under the guidance of Dr. Juan Gilbert, a prominent member of the Speech community.  Kristie has worked on speech applications for numerous clients and is a co-inventor on a patent, “Method and System for Creating Natural Language Understanding Grammars”.  She's been working in this industry since 2004 and has presented multiple talks at SpeechTEK conferences in the past.

Wednesday, May 25, 2016

1:45 p.m. - 2:30 p.m.	D303: PANEL: The AVIxD Design Guidelines
2:45 p.m. - 3:30 p.m.	D304: Knowing What Not to Do

Monday, August 17, 2015

10:15 a.m. - 11:00 a.m.	B101: First Principles in Voice Interaction Design
11:15 a.m. - 12:00 p.m.	B102: PANEL: Designing for Your Customers

Thursday, August 20, 2015

1:00 p.m. - 4:00 p.m.

STKU-9: Writing Better Voice Prompts

Monday, August 18, 2014

2:15 p.m. - 3:00 p.m.

B104: How to Design Without Giving Developers Headaches

Wednesday, August 20, 2014

1:45 p.m. - 2:30 p.m.

B303: The Art & Science of Menu Design

Monday, August 19, 2013

10:15 a.m. - 11:00 a.m.	B101: Do-It-Yourself Workshop: Menu Design
1:15 p.m. - 2:00 p.m.	B103: Do-It-Yourself Workshop: Prompt Writing

Monday, August 13, 2012

10:15 a.m. - 11:00 a.m.

B101: Effective Natural Language

11:15 a.m. - 12:00 p.m.

A102: Setting Goals for Automation

Monday, August 2, 2010

8:00 a.m. - 8:45 a.m.

SD102: How to Have a Positive Vendor-Client Relationship

Wednesday, August 4, 2010

11:45 a.m. - 12:30 p.m.

B302: Lessons From Deployments

Wednesday, August 26 2009

11:45 a.m. - 12:30 p.m.

A302: Measuring Customer Experience

Monday, August 24 2009

3:15 p.m. - 4:00 p.m.

A105: Building Trust in Outbound Calls

Tuesday, August 21

1:30 p.m. - 2:30 p.m.

B202: Getting the VUI Right When Recognition Goes Wrong