August 13 - 15, 2012 New York Marriott Marquis

Monday	Tuesday	Wednesday
Sunrise Discussions	Customer Case Studies	Speakers
Keynotes	Register Now	SpeechTEK University

Jim Milroy Human Factors Solutions Consultant West Interactive Services
Jim Milroy Leads Human Factors intiatives at West in Solutions Consulting.  As an IVR evangalist, he focuses on understanding customer needs, user design,  usability testing and measurements of IVR performance for prospective and existing clients.  He has been at West for over 20 years.

Wednesday, May 25, 2016

1:45 p.m. - 2:30 p.m.

D303: PANEL: The AVIxD Design Guidelines

Monday, August 17, 2015

11:15 a.m. - 12:00 p.m.

B102: PANEL: Designing for Your Customers

Wednesday, August 19, 2015

10:45 a.m. - 11:30 a.m.

B301: Conversing With the Internet of Things

Wednesday, August 20, 2014

10:45 a.m. - 11:30 a.m.

B301: PANEL: Cross-Cultural Usability Testing

2:45 p.m. - 3:30 p.m.

C304: Defending User Experience Against the Bottom Line

Wednesday, August 21, 2013

2:45 p.m. - 3:30 p.m.

A304: PANEL: Will Natural Language Deliver on Its Promises? nl

Tuesday, August 14, 2012

11:45 a.m. - 12:30 p.m.

B202: Understanding Multimodal Users

Wednesday, August 10, 2011

10:45 a.m. - 11:45 a.m.

B302: New Techniques for Usability Testing

Monday, August 8, 2011

1:45 p.m. - 2:45 p.m.

B103: Conversations With Users

Wednesday, August 4, 2010

10:45 a.m. - 11:30 a.m.

D301: What’s Behind the Curtain? Observe a Live WOZ Test

1:45 p.m. - 2:30 p.m.

B303: Breaking Barriers in Voice Interaction

Tuesday, August 25 2009

1:45 p.m. - 2:30 p.m.	B203: Understanding Caller Behavior
3:30 p.m. - 4:15 p.m.	B204: Usability Plus

Tuesday, August 19

4:15 p.m. - 5:15 p.m.

B205: Driving the Conversation Forward in the Face of Errors