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August 13 - 15, 2012
New York Marriott Marquis
Monday Tuesday Wednesday
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Biographical Information
Jenni McKienzie
Voice Interaction Designer
SpeechUsability
Jenni is currently consulting through SpeechUsability.  Her years at Travelocity have given her a unique perspective on not just design, but working with the business to see how IVR can best help them.  She is a constant advocate for the customer.  She is also chair of the AVIxD committee documenting design guidelines.

 

 
Conference Sessions By Jenni McKienzie
SpeechTEK 2016
Thursday, May 26, 2016
1:00 p.m. - 4:00 p.m. STKU-6: Usability Reboot - This workshop has been canceled.
Wednesday, May 25, 2016
2:45 p.m. - 3:30 p.m. C304: PANEL: Designing for Drivers
1:45 p.m. - 2:30 p.m. D303: PANEL: The AVIxD Design Guidelines
SpeechTEK 2015
Monday, August 17, 2015
1:15 p.m. - 2:00 p.m. B103: PANEL: Using SLMs to Create Natural Language Experiences
Wednesday, August 19, 2015
2:45 p.m. - 3:30 p.m. C304: PANEL: Designing Healthcare Conversations
SpeechTEK 2014
Wednesday, August 20, 2014
1:45 p.m. - 2:30 p.m. B303: The Art & Science of Menu Design
SpeechTEK 2013
Thursday, August 22, 2013
1:00 p.m. - 4:00 p.m. STKU-8: After the Vendor Leaves (CANCELLED)
Monday, August 19, 2013
10:15 a.m. - 11:00 a.m. B101: Do-It-Yourself Workshop: Menu Design
Wednesday, August 21, 2013
1:45 p.m. - 2:30 p.m. B303: Do-It-Yourself Workshop: Audio Recordings
2:45 p.m. - 3:30 p.m. B304: PANEL: The State of the Art in Voice Interaction Design
SpeechTEK 2012
Sunday, August 12, 2012
1:30 p.m. - 4:30 p.m. STKU-2: Introduction to Voice Interaction Design
Monday, August 13, 2012
1:15 p.m. - 2:00 p.m. B103: PANEL: Design Guidelines
Tuesday, August 14, 2012
11:45 a.m. - 12:30 p.m. A202: Planning for Cross-Channel Experiences
Wednesday, August 15, 2012
11:45 a.m. - 12:30 p.m. B302: Design Challenges
SpeechTEK 2011
Tuesday, August 9, 2011
1:45 p.m. - 2:45 p.m. B203: What VUI Standards Are Possible?
Sunday, August 7, 2011
1:30 p.m. - 4:30 p.m. STKU-2: Introduction to Voice Interaction Design
Monday, August 8, 2011
10:15 a.m. - 11:15 a.m. B101: What Users Expect From Multichannel Self-Service
SpeechTEK 2010
Thursday, August 5, 2010
9:00 a.m. - 12:00 p.m. STKU-5: Your IVR When the Vendor Leaves
Monday, August 2, 2010
1:15 p.m. - 2:00 p.m. D103: Using Data to Inform Design
Wednesday, August 4, 2010
2:45 p.m. - 3:45 p.m. B304: Solve My VUI Problem!
1:45 p.m. - 2:30 p.m. D303: 30 Ideas in 45 Minutes: Tips for Better Experiences
SpeechTEK 2009
Thursday, August 27 2009
9:00 a.m. - 12:00 p.m. STKU-3: Improving Grammars
Tuesday, August 25 2009
4:15 p.m. - 5:15 p.m. B205: Improving Alphanumeric Recognition
Wednesday, August 26 2009
2:45 p.m. - 3:45 p.m. B304: Panel: The VUI Showdown: Data for Menu Design
SpeechTEK 2008
Thursday, August 21
9:00 a.m. - 12:00 p.m. STKU-3: Introduction to Grammar Writing
Monday, August 18
1:15 p.m. - 2:00 p.m. B103: Reverse–Navigation, Hands-On Session
10:15 a.m. - 11:00 a.m. B101: What End Users Really Want
SpeechTek 2007
Wednesday, August 22
2:00 p.m. - 3:00 p.m. E303: Collecting, Managing, & Analyzing User Feedback
Thursday, August 23: SpeechTEK University
1:30 p.m. - 4:30 p.m. Enough with the Theory! Let’s Write Some Prompts!
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