August 13 - 15, 2012 New York Marriott Marquis

Monday	Tuesday	Wednesday
Sunrise Discussions	Customer Case Studies	Speakers
Keynotes	Register Now	SpeechTEK University

Eduardo Olvera Sr. Manager & Global Emerging Technology Lead, UI Design Professional Services Nuance

Eduardo is a Senior UI Manager & Global Discipline Leader at Nuance Communications. His work on many international English, Spanish and French voice user interfaces for such industry leading corporations as US Airways, Wells Fargo, USAA, FedEx, Ford, Walgreens, Telefonica Movistar, Bank of America, Fidelity, US Bank, Geico, Vanguard, Samsung, Virgin, MetroPCS, Sprint, and Sempra, give him a deep understanding of the user and business challenges of mobile, multilingual and multimodal application design, development and implementation.

Wednesday, April 29, 2020

11:45 a.m. - 12:30 p.m.

A302: Fueling Richer, Automated Customer Experiences Through Conversational AI

Monday, August 17, 2015

1:15 p.m. - 2:00 p.m.

A103: Innovative Strategies for Behavior Change and User Adoption

Tuesday, August 20, 2013

10:45 a.m. - 11:30 a.m.	B201: PANEL: New Methodologies Used in Mobile Speech Interaction Designs m
2:45 p.m. - 3:30 p.m.	B204: The Deforestation Paradigm: Moving From Phone Trees Into Conversation-Driven Designs

Monday, August 13, 2012

10:15 a.m. - 11:00 a.m.	B101: Effective Natural Language
3:15 p.m. - 4:00 p.m.	B105: PANEL: Making Smart Design Choices

1:15 p.m. - 2:00 p.m.

C103: Managing Customer Experience Design

Tuesday, August 3, 2010

1:45 p.m. - 2:30 p.m.

D203: Lessons in Multimodal Interaction Design

Monday, August 2, 2010

4:15 p.m. - 5:00 p.m.

B106: Measuring the Customer Experience

Wednesday, August 4, 2010

2:45 p.m. - 3:45 p.m.

B304: Solve My VUI Problem!

Sunday, August 23 2009

1:30 p.m. - 5:00 p.m.

STKU-2: Introduction to Voice User Interface Design

Monday, August 24 2009

11:15 a.m. - 12:00 p.m.

B102: Efficient Design

Wednesday, August 26 2009

11:45 a.m. - 12:30 p.m.

A302: Measuring Customer Experience

10:45 a.m. - 11:30 a.m.

B301: Bilingual Spanish/English Design

Sunday, August 17

1:30 p.m. - 4:30 p.m.

STKU-1: Introduction to Voice User Interface Design

Tuesday, August 19

1:45 p.m. - 2:30 p.m.

A203: Cross-Channel User Experience

Monday, August 18

3:15 p.m. - 4:00 p.m.

B105: Lessons in Multimodal Usability

Monday, August 20

10:15 a.m. - 11:15 a.m.

B101: Whose VUI Is It, Anyway? User Versus Business Requirements

Tuesday, August 21

10:45 a.m. - 12:00 p.m.

B201: Para Continuar en Espanol

Thursday, August 23: SpeechTEK University

1:30 p.m. - 4:30 p.m.

Assessing & Improving Caller Experience