SpeechTEK.com

August 13 - 15, 2012

New York Marriott Marquis

Monday	Tuesday	Wednesday
Sunrise Discussions	Customer Case Studies	Speakers
Keynotes	Register Now	SpeechTEK University

Biographical Information

Cliff Bell
Product Line Manager
Product Management
Genesys

Cliff Bell is the intelligent Customer Front Door (iCFD) Solution Manager at Genesys, an Alcatel-Lucent company, focused on coordinating requirements for and delivery of innovative, cross-channel products to enable dramatic improvement of the customer experience with contact center applications. With 11 years of product marketing and product management experience driving contact center software, he has lead teams across many strategic software releases and currently chairs the iCFD Community of Interest within Alcatel-Lucent. Cliff holds an B.A. from McPherson College.

Conference Sessions By Cliff Bell

SpeechTEK 2012

Monday, August 13, 2012

1:15 p.m. - 2:00 p.m.

C103: Managing Customer Experience Design

3:15 p.m. - 4:00 p.m.

A105: Building Trust Through Positive Mobile Experiences

SpeechTEK 2011

Tuesday, August 9, 2011

10:45 a.m. - 11:30 a.m.

D201: Plug-and-Play Speech Application Architectures

Monday, August 8, 2011

4:15 p.m. - 5:00 p.m.

C105: Enabling Effective Channel Mixing and Switching mc

SpeechTEK 2010

Tuesday, August 3, 2010

4:15 p.m. - 5:15 p.m.

A205: The Value of Personalization