August 13 - 15, 2012 New York Marriott Marquis

Monday	Tuesday	Wednesday
Sunrise Discussions	Customer Case Studies	Speakers
Keynotes	Register Now	SpeechTEK University

Bruce Pollock Vice President, Strategic Growth and Planning West Interactive

Bruce Pollock is Vice-President of Strategic Growth and Planning at West, where he focuses on growth and development strategies for the Company. Bruce has 16 years of experience in the technology-based customer service and engagement field including 13 years of tenure at West. Bruce is active in the customer engagement industry and has served on numerous industry Boards and Advisory Committees over the past decade. He holds five industry related patents, has been cited in The Economist magazine and various industry publications and has also served as a panelist and moderator at technology industry forums. Bruce has an MBA Degree from the Ivey School at the University of Western Ontario. He’s an avid follower of technology trends, and of international politics and economics.

Monday, May 23, 2016

3:15 p.m. - 4:00 p.m.

B105: PANEL: Business Opportunities Enabled by the Internet of Things

Wednesday, May 25, 2016

11:45 a.m. - 12:30 p.m.

D302: PANEL: The Future of Speech Standards

Monday, August 17, 2015

10:15 a.m. - 11:00 a.m.

A101: PANEL: Virtual Agents for All?

Wednesday, August 19, 2015

2:45 p.m. - 3:30 p.m.

A304: PANEL: A Decade at SpeechTEK: Speech 2005–2015

Tuesday, August 19, 2014

10:45 a.m. - 11:30 a.m.

C201: PANEL: The Fast-Evolving Digital Home

Monday, August 18, 2014

1:15 p.m. - 2:00 p.m.

C103: PANEL: The Digital Healthcare Revolution

Tuesday, August 20, 2013

10:45 a.m. - 11:30 a.m.

A201: PANEL: The Changing Role of Speech in a Multichannel World

Tuesday, August 14, 2012

2:45 p.m. - 3:30 p.m.

A204: How a Cross-Channel Strategy Affects the Call Center

Tuesday, August 9, 2011

Keynote 9:00 a.m. - 10:00 a.m.

Mobility — A Game-Changer for Speech?

Tuesday, August 3, 2010

10:45 a.m. - 11:30 a.m.

A201: Alignment in the Speech World

Monday, August 24 2009

11:15 a.m. - 12:00 p.m.

A102: Delivering Personalized Caller Experiences

Tuesday, August 25 2009

11:45 a.m. - 12:30 p.m.

A202: Balancing Automation and Agent Interactions