Acclaim Telecom is a full-service provider of IVR/speech recognition system solutions. We specialize in the analysis, design and deployment of Microsoft OCS 2007 Speech Server applications and Convergys (Intervoice) using current tools and technologies. From hosting your existing Microsoft speech application to implementing a new design from the ground up, Acclaim Telecom has over 15 years of solid industry experience to support your projects.

AjaxWeaver delivers the Web-based cloud development platform for building speech applications in Web browsers. Using browser-based drag-and-drop functionality and powerful visual designer, anyone can build a live voice application in minutes without programming. No expert knowledge required, and no software installation. Powered by our cloud development environment, you can shorten time to market and reduce ongoing maintenance cost.

Aurix are the leading industry specialists in the application of true phonetic speech search technology. Our solutions discover valuable intelligence by identifying words and phrases buried in audio data, helping organizations gain operational efficiencies, create competitive advantage and achieve peace of mind.

Autonomy's meaning-based multichannel interaction analytics harnesses voice information and relates it to key customer interactions within email, chat, web, surveys, blogs and social media. By intelligently processing and understanding the meaning of all interactions, Autonomy helps organizations uncover patterns that illustrate opportunities in new product development, website channel effectiveness, sentiment analysis and more.

Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centers, data solutions, and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness. For more information please visit www.avaya.com

BrainGauge from National ICT Australia offers innovative online Recruitment Assessment and Quality Monitoring solutions, powered by patent-pending Cognitive Capability Assessment and real-time Cognitive Load Monitoring technology. The solutions provide direct inside views of agents' current performance and long term capability, helping managers to reduce attrition and find the real problems.

Calabrio, Inc. develops and markets Calabrio One^TM, a comprehensive suite of customer interaction and contact center management software that's easy to implement, use and maintain. Calabrio Speech Analytics software provides a customizable solution to search for and review calls of interest, and an innovative way to phase-in the technology at the pace required by the customer.

Cisco® Collaboration Solutions improve and accelerate personal and team interactions to help businesses drive innovation and creativity in today's complex world. Cisco Unified Customer Voice Portal provides award-winning speech-enabled self-service and call control, either as a standalone IVR system, or seamlessly integrated with a contact center. Cisco SpeechView converts voice messages to text and delivers them to you via e-mail or SMS, allowing you to read your voice messages and take immediate action. Cisco SpeechView is a feature of the Cisco Unity Connection voice and integrated messaging solution, so the original audio version of each voice message remains available to you anywhere, anytime with Unity Connection.

ClickFox is the defining leader of customer experience analytics (CEA) software and solutions. With nearly 1 billion interactions processed monthly for some of the nation's largest telcos, financial institutions, among other Fortune 500 enterprises, ClickFox has a proven track record of helping world-class service providers dramatically boost operational efficiency and profitability.

Convergys is a global leader in relationship management. We provide solutions that drive more value from the relationships our clients have with their customers. Convergys turns these everyday interactions into a source of profit and strategic advantage for our clients.

For more than 30 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to marquee clients all over the world.

Convergys has approximately 70,000 employees in 74 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia, and our global headquarters in Cincinnati, Ohio. For more information, visit www.convergys.com.

Cyara Solutions is a pioneer of software based simulation, testing and monitoring solutions for Contact Centers including DTMF, Speech, Voice Biometrics and Outbound IVRs. Our unique technology enables companies to perform automated load/stress, application, regression, user acceptance testing, slashing testing times and costs using real calls without affecting customers or agents.

Dialoga Group enables every company to quit their PBX, ACD system, call-recording devices, IVR and TTS systems with important savings on licensing and equipment expenses. With Dialoga Group, companies merge fixed, mobile and Voip user telephone services avoiding any investment in equipment or setup fees while keeping the service always updated with the latest access networks available. Dialoga Group with nodes in London, Paris, Frankfurt, Barcelona and Madrid starts now to provide service in USA.

Empirix leads the market in service assurance for voice quality and new IP communications. Empirix helps enterprise contact centers, service providers and equipment manufacturers accelerate the deployment of IP, multi-channel and UC solutions by validating the quality of the user experience along with the performance of networks and applications, end-to-end.

Genesys, an Alcatel-Lucent company, is the leading provider of software to manage customer interactions over the phone, Web, and mobile devices. Genesys software connects customers with the right resources - self-service, assisted-service, proactive outreach - to fulfill requests, optimize goals and efficiently use resources. Every day, 4000 organizations use Genesys to handle over 100 million interactions. www.genesyslab.com

Angel.com is a leading provider of on-demand Interactive Voice Response (IVR) and Call Center solutions, which enable organizations to quickly deploy enterprise-level voice applications. More than 1,600 customers turn to Angel.com's proprietary Voice Site technology to power customer service and marketing functions using intelligent speech recognition that can automate most phone-based interactions.

GM Voices humanizes speech technologies with natural-sounding, actor-based voice prompts in any language for any application or market. Weekly recording sessions provide economical, fast and predictable delivery of ready-to-load audio files. GM Voices' customized recordings improve the caller experience and increase containment. Translation and localization services available for all languages.

Gold Systems develops and deploys voice-driven communications solutions utilizing IVR, text-to-speech and speech recognition. Our offerings include implementing unified communications and messaging telephony interfaces, customized contact center solutions, and password management for telephone-based self-service. Gold Systems is a top-tier partner to leading speech and messaging vendors, including Microsoft, Avaya, Nuance.

GyrusLogic's conversational dialog solution will assist you creating a natural language application or augment your directed dialog application, while reducing your total application cost. Your developed application can be used as a single source for multiple language deployments regardless of how the request may be phrased. GyrusLogic's solutions are extendable to all forms of input be it web chat, telephone, or smart phone with avatar.

Interactions Corporation enables customers to easily communicate with customer care organizations. Its patented technology integrates an unprecedented level of understanding into voice, mobile, and Web systems -- enabling a productive two-way dialogue, quick and efficient responses to customer requests, and a natural, easy way to communicate.  Interactions: Understanding Enabled^TM  www.interactions.net

 

Interactive Media offers interactive, multi-media voice and video software to improve the performance of telecommunication services and Customer Interaction Management solutions. The product line is based on the proprietary Meltemi software, a powerful Service Delivery Platform that allows for flexible, fast, economic implementation of highly scalable applications.

If you would like to reference our US branch, IM Interactive Media Inc., please visit us online at http://www.interactivemediaus.com

IQ Services empowers companies to deliver the best possible experience to their customers through proactive managed testing services for contact center solutions. IQ Services delivers performance and load testing, availability monitoring, application feature testing and more to help businesses achieve ROI and customer satisfaction objectives. Go live with confidence!

Awarded Speech Industry ‘Market Leader' for the past three consecutive years, Loquendo provides a complete range of speech technologies for server, embedded and desktop solutions - in 28 languages with 70 voices, and constantly growing. Loquendo TTS, Loquendo ASR, and Loquendo Speaker Identification and Verification create a next-generation client experience while saving businesses millions each year.

LumenVox is one of the world’s premiere speech recognition developers, blazing new trails in speech recognition with native 64-bit support available in their 10.0 release out in the next 30 days. This version will include TTS, meaning that LumenVox can be your complete solution including both speech recognition and synthesis. LumenVox currently has an early statistical language modeling solution running in their labs which will provide natural language capabilities now in high demand. Consistently offering top-notch technical support and willing to go as far as providing on-site services and on-call 24/7 support, LumenVox can readily assist with any emergency issues that may arise. Visit us at booth 523 or call us at +1-858-707-7700 to discuss your project.

MicroAutomation is a solution integration & service provider with over 18 years of experience in developing Contact Center solutions for broad range of industries, companies, utilities and the government. Our area of expertise lies in Speech IVRs (inbound and outbound) and complex CTI.

Tellme lets people say what they want and get it. A Microsoft speech innovation, Tellme makes it easier to find information, connect with people, and enhance business processes. By combining Internet data with a powerful speech interface, Tellme's voice services platform improves automation and customer service performance for businesses across 2 billion+ calls every year.

Experience NeoSpeech natural-sounding text-to-speech (TTS) software. NeoSpeech offers superior text-to-speech applications with natural-sounding voice synthesis software. Our TTS languages include: Japanese TTS, Mandarin Chinese TTS, Korean TTS, Latin American Spanish TTS, and of course English. Robotic voices are now history!

Net2Voice is a leading developer of multilingual voice-enabled solutions for the Internet and Telephone. Net2Voice has transformed global communications by developing and integrating technologies that unify email and Internet content with one phone number that customers can access from anywhere in the world using simple voice commands. Visit us at: http://www.net2voice.com

Nexidia's flexible, affordable speech analytics solutions enable contact centers to tap into the actual voice of the customer and extract the type of compelling intelligence that drives business growth - all at speeds never before imagined. Organizations can improve operational efficiency, enhance customer experience and capitalize on new business opportunities.

NICE (NASDAQ: NICE) is a leading global provider of intent-based solutions that enable enterprises and security organizations to extract Insight from Interactions, transactions and surveillance to drive business performance, reduce risk and ensure safety. NICE has over 24,000 customers in more than 150 countries, including over 80 of the Fortune-100. www.nice.com

Novauris' NovaSearch® technology, incorporating its own speech recognition engine, provides spoken access to information, including single-shot selection from sets of millions of items (addresses, POIs, content metadata, product codes...). Tasks supported include capture of arbitrary names and one-shot recognition of any US street address.

NovaSearch runs entirely locally on mobile devices, or on a server, handling many voice search requests simultaneously. See www.novauris.com

PerSay (http://www.persay.com) is a leading provider of advanced biometric speaker verification products with a global network of partners and system integrators. Utilizing the biometric power of voice to verify a speaker's identity, PerSay's products are used by leading financial, telecommunications, enterprise and law enforcement organizations. Contact: sales@persay.com

Openstream is a leading provider of the next-generation secure, standards based multimodal platform and mobile applications for Enterprises, Content Providers & Carriers. Openstream offers a wide variety of mobile solutions across industry verticals spanning Health Care, Pharma Sales, Field Services, Distribution, Telecom, Media & Digital Publishing, Financial Services, Insurance & Utilities.

PTP has extensive experience designing, developing, and deploying contact center solutions. Our strengths include creating a unique self-service experience that will increase productivity for both our client and their customer. From reusable IVR/Speech building blocks, to highly dynamic, natural language applications, we develop solutions tailored to our client’s needs.

PhoneTag, a Ditech Networks (Nasdaq DITC) brand, provides near realtime voicemail transcription services to carriers and developers worldwide. The company offers a wide range of transcription offerings including fully automated, hybrid and all human. The service currently supports US English, British English, Spanish and French via API's available at www.PhoneTag.com/API

PowerVoice has developed the best speech recognition solutions and technologies based on English, Korean, China, Spanish, Japanese. Our technologies which are Vois# C&C, VSR, LSR for consumer’s high accuracy voice recognition solutions and applications based on Robust Noise Suppression and far-talking Engine. Feel free to talk to your devices with PowerVoice

SpeechTEK, Speech Technology magazine, and STM eWeekly, the one voice everyone hears in speech technology, are also excellent vehicles for marketing speech technology solutions. Speech Technology magazine's mission is to provide comprehensive and independent coverage of information impacting speech technologies.

Speech Technology Magazine is delivered free of charge digitally to qualified subscribers. Subscribe today!

USAN's contact center cloud platform offers comprehensive products including ACD, IVR, speech, dialer, workforce management, call recording and Vision reporting to enterprises with 99.999% availability and a fully redundant infrastructure. USAN Professional Services effectively delivers so customers are connected to businesses with more information, more quickly thereby increasing customer loyalty.

Verint Witness Actionable Solutions is the leader in enterprise workforce optimization software and services. Its solutions are designed to help organizations capture customer intelligence, uncover business trends, discover the root cause of employee and customer behavior, and optimize the customer experience across contact center, branch, and back-office operations. www.verint.com

Vocal Laboratories Inc. (Vocalabs) helps leading brands improve customer service by collecting timely and actionable feedback about customer service quality. We interview customers immediately after a customer service call, retail store visit or IVR interaction while the memory of the experience is still fresh. Using our hosted analysis and reporting tools, clients discover and share insights to improve business decisions. 

VoltDelta OnDemand delivers voice self-service applications and contact center on demand solutions via a hosted infrastructure with international presence. More than 10 billion calls in North America have been resolved with voice recognition and multi-channel support. Engaging dialogs with reduced tuning requirements are delivered with VoltDelta's CrystalWAVE voice recognition technology.

Voxeo is the leading provider of Unlocked Communications. Voxeo makes it easy to design, develop and deploy speech-enabled IVR and unified self-service applications via voice, SMS, IM, Twitter, web chat, and mobile web. Voxeo is the leading choice for over 100,000 businesses and developers looking for simplicity and flexibility. Try our services for free at www.voxeo.com/stek10

Walsh Media provides professional voice solutions to enhance the Customer Experience in Contact Center applications. We are advancing best practices in persona design, script enhancement, recording and prompt development for IVR and Speech Recognition, voice coaching, international talent and translation.Best practices and consistent ongoing support are all services provided by Walsh Media. www.walshmedia.com or 800-359-6158

West Interactive's suite of Hosted Contact Center Solutions offers a highly scalable, centralized architecture with universal routing across multiple contact channels. Our innovative and comprehensive solutions feature Inbound and Outbound self-service customer care, Platform as a Service, Professional services, Analytics and Surveys. We provide flexible integration options that allow our clients to reduce their customer service costs while strengthening their relationships with their customers.