Written text is permanent, while spoken text is transient. Visual IVR offers users a visual representation of their IVR menus that can greatly improve the IVR experience. Can you add visual IVR capability to your existing voice-only IVR infrastructure to leverage your existing IVR call flows, help keep custom- er service cost down, and extend the life of your legacy IVR investments? What are the similarities and differences among the various approaches to visual IVR?