Implementing a multilingual self-service solution shared across multiple countries is undoubtedly demanding. The logistical issues of language selection and country-specific elements such as currency, postal codes, phone numbers, addresses, mnemonics, dynamic data, and cultural differences will keep you up at night. This presentation focuses on lessons learned from the implementation of such a solution and includes such topics as complexity concerns around dialectal, cultural, and country-specific peculiarities; planning; and human factors considerations.