Exploring the data your system generates can provide insight into the refinements that are needed to optimize application performance, thereby supercharging self-service to increase customer satisfaction and lower costs. This involves analyzing three key areas: recognizer performance, application performance, and the caller experience. This session begins with a high-level discussion of the application tuning process and its goals, then dive into the details. Tuning concepts are defined, and common application issues are examined using real-world data. The causes of these issues are discussed and potential resolutions are then determined as a group.