Companies in the U.S. have been using IVRs to handle customer calls for years, but where do other countries stand in the use of IVRs? What about languages other than English? Are U.S. companies using the same speech technology they use in the U.S. in other countries? This panel shares their experiences in testing applications outside of the U.S. and in languages other than English. Join us in discussing the difficulties, learnings, and outcomes of a number of usability tests.