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| TRACK C: CUSTOMER EXPERIENCES |
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C304 – PANEL: Emerging Uses of Speech in Healthcare
2:45 p.m - 3:30 p.m
Jessica Kaufman, Lead Voice Channel Specialist, Voice Channel, Operations Support - Blue Shield of California Jonathon Dreyer, Director of Mobile Solutions Marketing, Healthcare Division - Nuance
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The past year has highlighted the utility of speech technology for the healthcare industry. The growing popularity of mobile devices and upcoming changes in healthcare regulation have contributed to increased and novel uses of speech for organizations in the healthcare industry. Join us to hear panelists discuss how their healthcare organizations are using speech in new and exciting ways. |
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