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August 13 - 15, 2012
New York Marriott Marquis
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TRACK A: BUSINESS STRATEGIES |
A106 – Speech Solution Sessions
4:15 p.m - 5:00 p.m
Know What's Impacting Your Customer Experience With Flexible Testing, Monitoring, Simulation
Brent Ludlam, Voice Manager - New Zealand Ministry of Social Development
Join the CEO of Cyara and client in a lively Q & A format where they will discuss key topics such as the importance of customer control and visibility into the testing process to ensure you know what’s impacting your customer experience. Attend this session and you will learn why Fortune 500 companies choose Cyara for their testing needs.
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It’s Time to Get Siri-ous About Your IVR
Dena Skrbina, Director, Solutions Marketing - Nuance Communications
This session examines why conversational apps are best delivered in the cloud and how the cloud combined with data, technology, and even a social graph will deliver better conversational performance
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Bronze Sponsors
Corporate Sponsors
Tuesday Evening Networking Reception Sponsor
Tuesday Keynote Lunch Sponsor
Monday Keynote Lunch Sponsor
Association Sponsor
Media Sponsors
Co-located with:
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