Avaya New communication channels and service trends are driving companies to consider how technology innovations can improve the customer experience. Learn valable insights on some of the latest mobile trends that are shaping customer experience management today.

Premise-based speech applications require very expensive equipment and capacity that end up being fundamentally underutilized for extended periods of time. A cloud-based telephony platform can be delivered very cost-effectively on a pay-for-what-you-use basis. Attend this presentation to learn how, through the use of high-level APIs, you can develop a range of automated telephony applications for a fraction of the cost of premise-based systems.