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KEY NOTE |
Mobility — A Game-Changer for Speech?
9:00 a.m - 10:00 a.m
MODERATOR: Daniel Hong, Research Director & VP - Forrester ResearchBruce Pollock, Vice President, Strategic Growth and Planning - West Interactive
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New mobile devices are dramatically changing how customers interact with businesses. This panel of industry experts describes what new applications will be supported on mobile devices, discusses how speech technologies will be used by these applications, and describes how voice user interfaces will be integrated with graphical user interfaces. Will users embrace voice as they have embraced keypads on mobile devices? Are speech recognition and natural language processing able to process user speech into mobile devices? Will speech-enabled mobile applications replace IVR applications? Learn the answers to these questions and more during this keynote panel. |
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