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SpeechTEK 2011 - Tuesday, August 9, 2011
TRACK B: VOICE INTERACTION DESIGN
B204 – VUI Design Tools
3:00 p.m - 3:45 p.m
MODERATOR: Dave Pelland, Global Director, IVR Practice - Genesys
Object-Oriented VUI Design
Mark W Stallings, Managing Partner, VUI Design Practice - Forty 7 Ronin Inc.

Traditional methods for VUI design produce cumbersome documents that confuse the client and obfuscate incremental changes from the developer.
By applying proven concepts from object-oriented design methodologies and off-the-shelf software, VUI designs can become comprehensible to a wider
audience. Because object-oriented designs incorporate principles that the developers are familiar with, the gap between design and development can
be narrowed, leading to reduced confusion, increased delivery ability, and an overall improvement in the quality of the project.

Smart Design Tools and Rapid Application Deployment
Ed Elrod, Sr Consultant - Enterprise Integration Group

Hear how smart design tools helped Blue Cross & Blue Shield of Rhode Island speed up a complete overhaul of its customer service application from requirements to production. Smart design tools and a smart design accelerated reviews, prompt recording, usability testing, coding, unit testing, and change management.




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