Learn how to use W3C’s Call Control eXtensible Markup Language (CCXML) for managing calls, including route calls based on data collected via a dialogue with the caller. CCXML can help establish multi-party conferences and add and remove participants. It enables organizations to place one or more outbound calls. Organizations can use the markup language to create “follow me” and “find me” applications that find the people you are trying to call by dialing their cell phone, home phone, and office phone in parallel. CCXML can enable call center applications to intelligently gather information from the caller and then pass that information on to the call center agent and more.