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TRACK C: SPEECH DEPLOYMENTS
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C104 – Avoiding Complex Grammars
2:15 p.m - 3:00 p.m
MODERATOR: Rob Marchand, Senior Director, Product Management, Genesys Telecommunications - Alcatel Lucent
Carlo Rosini, Director of Customer Services, Retail Market - Poste Italiane S.p.A. (The Italian Postal Service) Vick Cox, Consulting Systems Engineer - BNSF Railway
Writing complete grammars may be difficult or impossible. This session describes two alternatives to writing grammars for your speech application. The Italian Postal Service’s telegram system uses dictation recognition to capture telegram free-form wording spoken by a user via a telephone. Instead of generating a large, dynamic grammar, the BNSF Railway system compares spoken utterances to voice prints to identify the caller.
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