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SpeechTEK 2010 - Monday, August 2, 2010
TRACK D: VOICE INTERACTION DESIGN
D102 – Creating Better Customer Interactions
11:15 a.m - 12:00 p.m
MODERATOR:
Pete Slabek, Voice Portal Operations Specialist - United Healthcare
Julie Underdahl, Senior User Interface Designer - Genesys
Charles Galles, Principal Member, Technical Staff - AT&T

Join us to learn tricks of the trade from two speech experts. The first presentation dissects the seemingly simple, but often vexing, issue of effective prompting for yes/no questions. We switch gears in the second presentation to learn how adding weights to grammar items can help you achieve better recognition performance.




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