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TRACK A: BUSINESS STRATEGIES
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A101 – Understanding the Value of Speech Analytics
10:15 a.m - 11:00 a.m
MODERATOR: Russ Klein, Vice President, Technology Research Group Director - Aberdeen Group Aviad Abiri, Vice President, Global Solution Design and Delivery, NICE Interaction Business Applications - NICE Systems Shannon L O'Connor, Regional Vice President, Strategic Consulting, Witness Actionable Solutions - Verint Systems Jeff Schleuter, Vice President, Marketing and Business Development - Nexidia, Inc. Joe Alwan, AVOKE Analytics - Raytheon BBN Technologies
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Analytics is among the hottest topics in the speech industry and can provide valuable insight into what your customers are doing and what they need. This session will distinguish different types of analytics solutions to help you evaluate your options. Attend this panel discussion to learn the basics so you can make a smart business decision about deploying analytics within your organization. |
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