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SpeechTEK 2010 - Monday, August 2, 2010
TRACK A: BUSINESS STRATEGIES
A101 – Understanding the Value of Speech Analytics
10:15 a.m - 11:00 a.m
MODERATOR:
Russ Klein, Vice President, Technology Research Group Director - Aberdeen Group
Aviad Abiri, Vice President, Global Solution Design and Delivery, NICE Interaction Business Applications - NICE Systems
Anna Convery, Chief Marketing Officer - ClickFox
Shannon L O'Connor, Regional Vice President, Strategic Consulting, Witness Actionable Solutions - Verint Systems
Ken Rehor, Voice Technology Group - Cisco
Jeff Schleuter, Vice President, Marketing and Business Development - Nexidia, Inc.
Joe Alwan, AVOKE Analytics - Raytheon BBN Technologies

Analytics is among the hottest topics in the speech industry and can provide valuable insight into what your customers are doing and what they need. This session will distinguish different types of analytics solutions to help you evaluate your options. Attend this panel discussion to learn the basics so you can make a smart business decision about deploying analytics within your organization.




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